OUR SERVICES
Services for Businesses Selling Across Borders
Customer support, market expansion and the digital work behind it, from one team. Pick a single service or combine several under one agreement.
One partner for
- Greece, Bulgaria, Romania and Cyprus
- Native-language agents and translators
- Websites, e-shops and marketplaces
- SEO, content and social media
- Clear reporting in every market
WHAT WE DO
Our Services
01
Call Centre & Customer Support
Native-language support in Greece, Bulgaria, Romania and Cyprus: phone, email, chat and social inbox, handled by trained agents in your brand's name.
02
Order Confirmation & Upsell
Every cash-on-delivery order is confirmed by a real person before it ships, with upsell offers and delivery reminders that cut refused parcels.
03
Market Expansion & Consulting
Market research, local set-up and launch programmes for entering the Balkans, or for Balkan businesses going into new EU markets.
04
Translation & Localisation
Native translation and localisation of websites, e-shops, catalogues and documents in 9+ languages.
05
Website & E-shop Development
Fast, secure websites and online stores, from a presentation site to a multi-country e-shop with B2B pricing, plus hosting.
06
E-commerce Management & Marketplaces
Day-to-day store operations, product feeds and integrations, plus listings on the marketplaces your customers use.
07
SEO & Content
Technical, local and multilingual SEO with content written for people first, in every market you sell in.
08
Social Media & Influencers
Social media management, community care and campaigns with regional creators and UGC.
PROGRAMMES
Combined Programmes
When your goal needs more than one service, we combine them into a single programme with one plan, one contact and one agreement.
Balkan Market Launch
Market-entry analysis, a localised website or e-shop, multilingual content and native-language customer support for one Balkan country, followed by a 90-day optimisation cycle.
Multi-Country Regional Programme
A coordinated launch in two or more markets, with a shared site architecture, one translation pipeline and a central call centre with local phone lines.
E-commerce Conversion Programme
Conversion work, on-page SEO and order confirmation by phone, designed for cash-on-delivery markets where refused parcels hurt margins.
B2B Channel Development
Distributor outreach, a wholesale portal with B2B pricing and partner materials, supported by a dedicated account line in our call centre.
Fintech & Regulated Industries
Precise localisation of regulated documentation, multilingual onboarding and UX review, and brand-authority work for companies entering the region.
Not sure where to start?
Tell us where you sell today and where you want to grow. We will suggest the smallest set of services that gets you there.
HOW WE WORK
Our Process
01
Discovery call
A short video call about your business, your markets and what you need.
02
Proposal & plan
A clear proposal with scope, timeline and reporting. No hidden extras.
03
Launch
We set up, build or train, and keep you updated at every step.
04
Measure & improve
Regular reports and reviews, so the work keeps getting better.
Ping Us
Tell us about your project. We reply within one business day.