SERVICES
Call Centre & Customer Support
Native-language customer support for e-commerce in Greece, Bulgaria, Romania and Cyprus, delivered by trained agents on your behalf.
Why e-shops choose us
- Real people: native Greek, Bulgarian and Romanian agents
- Local phone numbers in each market
- Phone, email, chat and social media in one team
- Every interaction logged and reported
- Optional 24/7 coverage with a dedicated manager
WHAT'S INCLUDED
A complete customer support desk
✓
Inbound call handling
✓
Email support
✓
Chat, Messenger & social media
✓
Returns & complaint handling
✓
CRM & order administration
✓
Local phone numbers
✓
Smart call routing & callbacks
✓
Quality monitoring & agent training
Built for e-commerce teams
Works inside your tools
Agents work in your CRM, helpdesk or e-shop (Shopify, WooCommerce, OpenCart, Magento and others) or in IMS, our order-management system.
Clear reporting
Weekly performance reports and a monthly summary per market, with read-only access to reporting and call records for your own orders.
Scales with you
Business-hours or 24/7 coverage, seasonal peaks and new markets, with a named customer-success manager as your single point of contact.
CHANNELS
Every channel your customers use
Phone & local numbers
Website live chat
Facebook Messenger
Instagram DM
Viber
SMS
Related work
HOW WE WORK
Our Process
01
Discovery call
A short video call about your e-shop, products, markets and current pain points.
02
Proposal & Purchase Order
A clear proposal with scope, volumes, reporting and start date.
03
Onboarding & training
Scripts, knowledge base and agent training on your products, with a 30-day stabilisation period.
04
Go live & improve
Weekly reports, quality monitoring and regular service reviews.
Testimonials
★★★★★
“They treat your business goals like their own.”
Cream Korea Global
OpenCart development, translation, call centre · Clutch
★★★★★
“Care about the business and talk like a partner.”
Murzl Hellas
Translation, call centre, market research · Clutch
★★★★★
“Offer a refreshingly direct approach.”
AutoRenovation Europe
Social media, call centre, influencers · Clutch
FAQ
Frequently Asked Questions
Which languages do your agents speak?
Native Greek, Bulgarian and Romanian, plus English, covering Greece, Cyprus, Bulgaria and Romania.
Do you use chatbots?
No. Every call and message is handled by a trained native agent. We are introducing AI tools that help our agents shorten queues and waiting times, not replace them.
Can your agents work in our CRM or helpdesk?
Yes. We can work directly in your CRM, helpdesk or e-shop back office, or log everything in IMS, our own order-management system.
What are your working hours?
By default Monday to Friday, 09:00–17:00 local time, following each country's public holidays. Extended hours and 24/7 coverage are available on request.
How do we follow performance?
You receive weekly reports and a monthly summary per market, and can get read-only access to reporting and call records for your own orders.
Ping Us
Tell us about your project. We reply within one business day.