FAQ
Frequently Asked Questions
Quick answers about our services, how we work and how to get started. Can't find yours? Ask us directly.
General
What does iZi Media Group do?
We help businesses sell, support and grow in Greece, Bulgaria, Romania and Cyprus: native-language customer support and order confirmation, market expansion and consulting, translation and localisation, websites and e-shops, e-commerce management, SEO, content and social media.
Where are you based?
Our headquarters are in Varna, Bulgaria, and we have a second office in Chalkida, Greece. We work with clients across Europe.
Which languages do you work in?
Native Greek, Bulgarian and Romanian, plus English, German, French, Italian, Spanish and Dutch. Other languages are available on request.
Do you work with clients outside the Balkans?
Yes. Many of our clients are international companies entering the region, and we also help Balkan businesses go into other EU markets.
Working with us
How much does a project cost?
It depends on the scope. After a short call we send a clear proposal with scope, volumes and reporting, with no hidden extras.
Can we start with just one service?
Yes. Every service is modular, so you can start small and add others later under the same agreement.
How do we communicate?
You get a dedicated contact by email, phone and chat, plus regular reports for each market.
Do you provide support after launch?
Yes. Hosting, updates, security, support and ongoing improvement are available for as long as you need them.
Customer support
What are your call centre hours?
By default Monday to Friday, 09:00–17:00 local time in each market. Extended hours and 24/7 coverage are available on request.
Do you use chatbots?
No. Every call and message is handled by a trained native agent. We are introducing AI tools that help our agents shorten queues and waiting times, not replace them.
Which languages does the call centre cover?
Greek, Bulgarian and Romanian, plus English, for customers in Greece, Cyprus, Bulgaria and Romania.
Can your agents work in our systems?
Yes. Our agents can work in your CRM, helpdesk or e-shop back office, or log everything in IMS, our own order-management system.
Websites & e-shops
How long does a website take?
Usually one to two months, depending mostly on how quickly the content is ready.
Can I update the website myself?
Yes. You get full admin access and training on how to manage your content.
Partnership
How can I become a partner?
See our Partnership page or write to partner@izimedia.gr.
Ping Us
Tell us about your project. We reply within one business day.