SERVICES
Order Confirmation & Upsell
Every order on your e-shop reaches a real person before it ships: fewer refused parcels, better cash flow and a higher average order value.
What you get
- Native-language confirmation calls
- Built for cash-on-delivery markets
- Upsell and cross-sell on the same call
- Basic fraud screening before dispatch
- Every attempt logged in IMS
WHAT'S INCLUDED
From order to delivered parcel
✓
Order validation calls
✓
Address & product confirmation
✓
Basic fraud screening
✓
Parcel pickup notifications
✓
Failed-delivery follow-up
✓
Upsell & cross-sell
✓
SMS & Viber notifications
✓
Waybills & shipping documents
How it works
Confirm
Agents call each new order to confirm the delivery address, payment method and products, and update the order status in your system.
Grow
Trained on your catalogue, agents suggest complementary products, bundles or larger sizes naturally, without sounding scripted.
Deliver
Pickup reminders and redelivery calls help more parcels reach your customers, working with couriers such as Speedy, Econt, ELTA, ACS and Boxnow.
MARKETS
Where we confirm orders
Greece
Bulgaria
Romania
Cyprus
Related work
HOW WE WORK
Our Process
01
Discovery call
We look at your order flow, products, couriers and markets.
02
Proposal & Purchase Order
Call cadence, volumes, reporting and any upsell programme are agreed up front.
03
Script & training
Agents are trained on your products, scripts and tone of voice.
04
Go live & report
Every attempt is logged, with weekly reports and a monthly summary per market.
Testimonials
★★★★★
“Keep the project on a strict timeline.”
SeAgapo Shop
Localisation, BPO, influencer campaigns · Clutch
★★★★★
“They treat your business goals like their own.”
Cream Korea Global
OpenCart development, translation, call centre · Clutch
★★★★★
“Offer a refreshingly direct approach.”
AutoRenovation Europe
Social media, call centre, influencers · Clutch
FAQ
Frequently Asked Questions
When are new orders called?
New orders are called within one business day, with the number of attempts and days agreed to match your dispatch rhythm.
What happens if the customer does not answer?
After the agreed number of attempts the order is closed and reported, so you always know its final status.
Do you also upsell?
Yes. Agents trained on your catalogue can offer complementary products, bundles or upgrades during the confirmation call.
Does it work with our e-shop platform?
Yes. We work with Shopify, WooCommerce, OpenCart, Magento and custom systems, or through shared worksheets.
Ping Us
Tell us about your project. We reply within one business day.